POLICIES &
Guest Information
everything you need to know before your appointment — intended to keep your experience smooth, respectful, and intentional.
Policies
DEPOSITS & BOOKING FEES
all deposits, booking fees, and gift certificates are non-refundable, including new client, extension, and bridal deposits.
a 20% deposit is required to reserve all appointments. if you cancel or reschedule outside of our 48-hour cancellation window, your deposit will remain as a credit on your account to be used toward future services, but is non-refundable.
a 20% deposit is required to reserve all appointments. if you cancel or reschedule outside of our 48-hour cancellation window, your deposit will remain as a credit on your account to be used toward future services, but is non-refundable.
CANCELLATIONS & NO SHOWS
we require at least 24 - 48 hours notice when cancelling or rescheduling. this allows your stylist ample time to try and accommodate another guest in their schedule.
should you cancel within the 24 - 48 hour window, cancellation fees are as follows: (cases of client illness included)
should you cancel within the 24 - 48 hour window, cancellation fees are as follows: (cases of client illness included)
- 48 hours or less - 50% charge of your scheduled services
- 24 hours or less - 100% charge of your scheduled services
- no show - 100% charge of your scheduled services
RUNNING LATE
please arrive on time to ensure the best possible experience. if you're running late, kindly call us so we can do our best to accommodate you.
arrivals more than 15 minutes late may result in adjusted services, while still being charged for the original appointment. if we're unable to adjust your services appropriately, we may need to reschedule your appointment and a no-show fee will apply.
if we are able to move forward with your service and we are pushed beyond our scheduled time together, a late fee may apply.
arrivals more than 15 minutes late may result in adjusted services, while still being charged for the original appointment. if we're unable to adjust your services appropriately, we may need to reschedule your appointment and a no-show fee will apply.
if we are able to move forward with your service and we are pushed beyond our scheduled time together, a late fee may apply.
ADJUSTMENTS & REFUNDS
we want you to love your look. if you need an adjustment, please let us know within 2 weeks of your service and we will be happy to make it right.
adjustments are available for the original service only and may vary based on the situation. please note, we do not offer refunds on any hair services or hair extensions.
adjustments are available for the original service only and may vary based on the situation. please note, we do not offer refunds on any hair services or hair extensions.
CHILDREN SAFETY
for the comfort and safety of all guests, children under the age of 12 may not accompany guests during appointments.
we are unable to ensure children safety in a professional salon environment, and we also aim to maintain a calm, uninterrupted experience for all guests.
we appreciate your understanding and support.
we are unable to ensure children safety in a professional salon environment, and we also aim to maintain a calm, uninterrupted experience for all guests.
we appreciate your understanding and support.
FAQs
Guest Experience
the details
SNACKS
COFFEE & TEA
REFRESHMENTS
PHONE CHARGERS
LAP DESKS
BLANKETS
COFFEE & TEA
REFRESHMENTS
PHONE CHARGERS
LAP DESKS
BLANKETS
